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What is Business Process Documentation?
It is simply the documentation of business processes and procedures of an organization into detail through establishing a description of how things are to be accomplished, who is in charge and what tools and resources are used. The documentation can be used as a reference point which will help the employees to follow standardized procedures that can help in ensuring that there is consistency and clarity in the daily activities.
Effective documentation goes beyond listing steps—it details how tasks are performed, the sequence of actions, interdepartmental interactions, and decision-making criteria. interactions between departments and many more such as the order of the actions and the decision making criteria that are involved. This is the level of details that is essential in locating areas that can be improved, training new workers and ensuring continuity at the level of the operation.
